This page (together with our Privacy Policy and Terms Of Website Use tells you information about us and the legal terms and conditions (Terms) on which you can make orders through our website or by other means we may make available from time to time (our site) for the delivery of products (Products) to you.

Please read these Terms carefully and make sure that you understand them, before ordering any Products through our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms, which will apply at that time.

1 Information about us

We operate the website www.tuckfood.com. We are Tuck LTD, a company registered in England and Wales under company number 07771665 with our registered office at Unit 5, The Talina Centre, Bagleys Lane, SW6 2BW.

2 Use of our site

2.1 Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

2.2 Our site is intended for private use by individual consumers and also by business customers. If you are under 18 years old and you order Products from our site, you confirm that you are ordering with the permission of your parent or guardian, and that such parent or guardian will be responsible to us for ensuring that you comply with these Terms.

2.3 We only supply Products for private consumption by you. You agree not to resell or on-supply our Products including for any commercial purposes.

3 How we use your personal information

We will use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

4 Registering with us

4.1 To register with our site, you must complete all of the required fields set out in the registration process. All the information you give us must be correct and complete. Only one account is permitted per registered user at any one time. Fake profiles are not permitted.

4.2 If you are registering on behalf of a business, you confirm that you are duly authorised to register with us and to place orders on behalf of the business.

4.3 When you choose a user identification code, password or any other piece of information as part of our security procedures, you must treat that information as confidential. You must not disclose it to any third party and you may not authorise others to use your account. If you know or suspect that anyone other than you knows or has obtained your user identification code or password and/or has accessed your account, you must immediately notify us at contact@tuckfood.com and change your password.

4.4 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms. We also reserve the right to deactivate any accounts which have not been used for six months or more.

5 Placing an order with us

5.1 If you wish to place an order with us, you must log in to your account. Depending on the delivery location you have given us, we will let you know the ordering and delivery options available to you for Products. For instance:

5.1.1 for certain delivery locations, we will allow customers to places orders at any time of day for delivery at specified times;

5.1.2 for other delivery locations, customers must place an order before a certain time each day for delivery at specified times; and

5.1.3 we may be unable to deliver to some other delivery locations.

5.2 After you place an order, you will receive a confirmation from us acknowledging that we have received your order.

5.3 All orders are subject to availability. If we are unable to fulfil an order you have requested, for example because the Product requested is not available or because we cannot meet your requested delivery time or because of an error on our site, or because your account is suspended, we will inform you of this and offer you a refund.

5.4 Alternatively you may place an order with us by emailing our customer services on contact@tuckfood.com. All other provisions of these Terms will continue to apply.

5.5 From time to time, our Products may be subject to promotional offers. Any such offers are subject to the terms made available in conjunction with the offer. We reserve the right to change the terms of, or withdraw, any promotional offers at any time, however we will honour any order placed by you before the promotional offer is withdrawn. Promotional offers cannot be used in conjunction with any other offer or promotions. No cash refunds or alternatives are offered.

6 Our right to vary these Terms

We amend these Terms from time to time. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7 Cancelling an order

Once we have confirmed your order, you acknowledge that you have no right to cancel it.

8 Delivery

8.1 We will aim to deliver your ordered Products as close as possible to your requested delivery time, however all such times are approximate.

8.2 Prior to delivery, our delivery representative will, in some instances, contact you on the telephone number you have given during the registration process, to confirm the specific time, details and/or location of delivery.

8.3 You are responsible for ensuring that you are available to speak to us in advance of delivery, and for ensuring that you pass on any specific delivery requests to our delivery representative. Unless we have agreed otherwise, we will only deliver to the main entrance of the delivery location given by you and you must meet us there to receive delivery.

8.4 We work to a tight delivery schedule and therefore our delivery representative will not be able to wait for you. If you do not meet us at the agreed delivery location and time, our delivery representative may have to proceed with other deliveries. In this case, if the delivery schedule permits, our delivery representative may be able to return at a later time to complete the delivery to you, but you acknowledge that this may not be possible in every case.

8.5 We reserve the right to suspend your account and to refuse to accept any further orders from you if you make repeated orders and you are not available to receive delivery of those ordered Products.

8.6 From time to time we may be prevented from delivering Products to you by an event outside our reasonable control, in which case the provisions of clause 10.3 apply.

8.7 Risk in the Products passes to you on delivery.

9 Price and payment

9.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, if we have made a mistake with the price, we will inform you and give you the option of continuing with your order for delivery of the Product at the correct price or cancelling your order.

9.2 Unless we have expressly agreed otherwise, you must make payment in full for all Products at the time you place an order with us. Payment will be made through our online payment processor partner using the payment card details you have given during the registration process, or by other means we may allow from time to time in our sole discretion. We may choose to process payment for the Products only after delivery to you is confirmed by our delivery representatives.

9.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

10 Our liability to you

10.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

10.2 We do not in any way exclude or limit our liability for:

10.2.1 death or personal injury caused by our negligence;

10.2.2 fraud or fraudulent misrepresentation;

10.2.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

10.2.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

10.2.5 defective products under the Consumer Protection Act 1987.

10.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms (including a failure to deliver Products) that is caused by any act or event beyond our reasonable control, including without limitation access issues to your chosen delivery location.

10.4 We will inform you if the ingredients of our Products contain common allergens. However we cannot guarantee that any of our foods are free from cross-contamination of allergens. In particular we cannot guarantee that any of our foods are free from nuts or nut derivatives.

10.5 Subject to clauses 10.1 to 10.4, our total liability to you whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Products is limited to the sums paid by you in relation to the Products in question.

10.6 Nothing in these Terms affects your statutory rights as a consumer.

11 Other important terms

11.1 These Terms have effect between you and us. No other person shall have any rights to enforce any of its provisions.

11.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

11.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

11.4 These Terms will be governed by English law. You and we both agree that any dispute or claim arising out of or in connection with these Terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales.





This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.tuckfood.com (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site. We recommend that you print a copy of this for future reference. By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookies Policy, which sets out information about the cookies on our site.
  • If you order products from our site, our Terms and Conditions will apply to the orders.

Information about us

www.tuckfood.com is a site operated by Tuck LTD ("We"). We are registered in England and Wales under company number 07771665 with our registered office at Unit 5, The Talina Centre, Bagleys Lane, SW6 2BW

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

Accessing our site

Access to our site is made available free of charge. It is intended only for use by individual consumers only and not in a business context.

We do not guarantee that our site, or any content on it, will be free from errors or omissions or always be available or that access will be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you make any use of the content on our site our status as the authors of content on our site must always be acknowledged.

If you copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site (including use of any content displayed on our site).

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising if you order products through our site and these are set out in our Terms and Conditions.


We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact contact@tuckfood.com

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

Applicable law

These terms of website use will be governed by English law. You and we both agree that any dispute or claim arising out of or in connection with these terms of website use or your use of our site will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Trade marks

Tuck is a UK registered trade mark of Tuck LTD.

Contact us

To contact us, please email contact@tuckfood.com

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